Payment Policy

Accepted Payment Methods

PihuNotes accepts payments only through online methods to ensure secure and efficient transactions. We support the following payment options:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards (Visa, MasterCard, RuPay)
• Net Banking (All major banks supported)
• UPI (Unified Payments Interface)
• Digital Wallets (PayTM, PhonePe, Google Pay, etc.)

All payments are processed through secure, PCI-compliant payment gateways to protect your financial information.

Return and Refund Policy

We are committed to providing high-quality service. If you experience any service disruption or issues caused by our platform, you may be eligible for a refund under the following conditions:

• Service disruption or technical issues caused by PihuNotes platform
• Inability to access core features due to system failures on our end
• Significant downtime affecting your interview analysis capabilities

Refund Timeline: Refund requests must be submitted within 7 days from the date of payment. Refunds will be processed within 5-10 business days after approval.

Note: Refunds are not applicable for user-related issues, internet connectivity problems, or changes in subscription preferences after successful service delivery.

Billing and Subscription

• All subscription fees are billed in advance on a monthly or annual basis
• Automatic renewal applies unless cancelled before the next billing cycle
• Price changes will be communicated 30 days in advance
• No partial refunds for mid-cycle cancellations
• Free trial periods do not require payment information upfront

Security and Privacy

• We do not store your payment information on our servers
• All transactions are encrypted using industry-standard SSL technology
• Payment data is handled by certified payment processors only
• We comply with PCI DSS standards for payment security

Dispute Resolution

If you have any payment-related concerns or disputes:

• Contact our support team at support@pihunotes.com
• Provide transaction details and reason for dispute
• We will investigate and respond within 48 hours
• Escalation to payment gateway dispute resolution if needed

Contact Information

For any questions regarding our payment policy, please contact us at: