Privacy Policy

Personal Information

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Name and contact information (email address, phone number)
• Company information and job title
• Account credentials and preferences
• Payment and billing information
• Communications with our support team

Interview Data

When you use PihuNotes for interviews, we process:

• Audio recordings and transcriptions
• Interview notes and summaries
• Candidate information (when provided)
• AI-generated insights and recommendations

Usage Information

We automatically collect certain information about your use of our services:

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions
• Performance and error logs

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new features and enhance user experience
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• End-to-end encryption for all data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and employee training
• SOC 2 Type II compliance
• GDPR and CCPA compliance

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in our operations (under strict confidentiality agreements)
• In connection with a merger, acquisition, or sale of assets

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Until account deletion
• Interview data: 7 years or as specified in your data retention settings
• Usage logs: 2 years for security and analytics purposes
• Support communications: 3 years

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@pihunotes.com.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Certification schemes and codes of conduct

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or our data practices, please contact us: